Organizational Commitment and Citizenship Behavior's Organizational to Mediate the Influence of Organizational Culture on the Performance of Sahid Group Hotel Employees in Solo Indonesia

International Journal of Economics and Management Studies

© 2021 by SSRG - IJEMS Journal

Volume 8 Issue 7

Year of Publication : 2021

Authors : Agus Solikhin, Boge Triatmanto, Bambang Supriadi

10.14445/23939125/IJEMS-V8I7P106

How to Cite?

Agus Solikhin, Boge Triatmanto, Bambang Supriadi, "Organizational Commitment and Citizenship Behavior's Organizational to Mediate the Influence of Organizational Culture on the Performance of Sahid Group Hotel Employees in Solo Indonesia," SSRG International Journal of Economics and Management Studies, vol. 8,  no. 7, pp. 48-58, 2021. Crossref, https://doi.org/10.14445/23939125/IJEMS-V8I7P106

Abstract:

The purpose of this study is to analyze the influence of organizational culture on organizational commitment, OCB, and employee performance of the Sahid Hotel Group in Surakarta City and to analyze the influence of organizational culture on employee performance when mediated by organizational commitment and OCB. The population of this study is the employees of Hotel Sahid Jaya, Hotel Sahid Kusuma, and Hotel Sahid Griyadi in Surakarta, amounting to 291 employees with a sample size of 168 employees, and respondents were selected using a simple random sampling technique. The data analysis technique used was Structural Equation Modeling (SEM). The results showed that the employees of Hotel Sahid Jaya, Hotel Sahid Kusuma, and Hotel Sahid Griyadi in Surakarta City would have a good performance if the culture developed in the organization is good. Employees of Hotel Sahid Jaya, Hotel Sahid Kusuma, and Hotel Sahid Griyadi in Surakarta City will have organizational commitment if the culture developed in the organization is good. The application of organizational culture to employees of Hotel Sahid Jaya, Hotel Sahid Kusuma, and Hotel Sahid Griyadi in Surakarta City as a sharpening of values, beliefs, and attitudes can increase organizational citizenship behavior. The high attitudes and work results in terms of quantity achieved by employees of Hotel Sahid Jaya, Hotel Sahid Kusuma, and Hotel Sahid Griyadi in Surakarta City in carrying out their duties are influenced by organizational commitment. The high attitudes and work results in quantity achieved by employees of Hotel Sahid Jaya, Hotel Sahid Kusuma, and Hotel Sahid Griyadi in Surakarta City in carrying out their duties are influenced by organizational citizenship behavior. An organizational culture that is implemented through consistency contributes to affective commitment, and employees who have an affective commitment will improve employee performance. The organizational culture that is implemented through consistency contributes to sportsmanship, and employees who have sportsmanship will improve employee performance.

Keywords:

Organizational culture, Organizational commitment, OCB, and Employee performance

References:

[1] Aloitabi, Adam.G., Antecedents of Organizational Citizenship Behavior: A Study of Public Personel in Kuwait; Public Personnel Management 30(3) (2001).
[2] Brahmasari dan Suprayetno., Pengaruh Motivasi Kerja, Kepemimpinan dan Budaya Organisasi Terhadap Kepuasan Kerja Karyawan serta Dampaknya pada Kinerja Perusahaan (Studi kasus pada PT. Pei Hai International Wiratama Indonesia).Jurnal Manajemen Dan Kewirausahaan, 10(2) (2008) 124-135.
[3] Darsana, M., The influence of personality and organizational culture on employee performance throught organizational citizhenship behavior. The international journal of management. 2(4) (2013) 38-63.
[4] Denison, D.R. and Mishra, A.K., Toward a theory of organizational culture and effectiveness, Organization Science,6(2) (1995) 204-23.
[5] Hardaningtyas, Dwi.,Pengaruh Tingkat Kecerdasan Emosidan Sikappada Budaya Organisasiterhadap Organizational Citizenship Behavior (OCB) Pegawai PT (PERSERO) PELABUHAN INDONESIA III. Thesis.Magister Program Studi Pengembangan Sumber Daya Manusia. Universitas Airlangga. Surabaya., (2004).
[6] Hourton, David J., Public-Service Motivation, Journal of Public Administration Research and Theory, 4 (2000) 713—727.
[7] Idrees, Z. Xinping, X., Shafi, K., Hua, L., danNazeer, A., Effect of Salary, Training and Motivation on Job Performance of Employees. China. Open Science 3(2) (2015) 55- 58.
[8] Jayaweera, T., Impact of Work Environmental Factors on Job Performance, Mediating Role of Work Motivation: A Study of Hotel Sector in England. International Journal of Business and Management, 10(3) (2015) 271–278
[9] Luthans, Fred.,Organizational Behavior, Ninth Edition, McGraw Hill, Boston (2006).
[10] Mangkunegara, Anwar Prabu., Evaluasi Kinerja SDM. Refika Aditama. Bandung.,(2009).
[11] Mangkuprawira, Manajemen Sumber Daya Manusia Strategik, Penerbit Ghalia Indonesia, Jakarta., (2007).
[12] Mohanty, J., &Rath, B. P., Influence of Organizational Culture on Organization Citizenship Behavior: A Three-Sector Study. Global Journal of Business Research, 6 (1) (2012) 65-76.
[13] Musriha., The Impact of Individual Characteristics and Organization Culture on Performance and Career Development of Employees Case studies Five Star Hotel in Surabaya Indonesia. JurnalOfBisnis and Management (IOSR-JBM). ISSN 2319-7668, 14(3) (2013) 21- 27.
[14] Nazarian, Alireza, Peter Atkinson, PanteaForoudi., Influence of National Culture and Balanced Organizational Culture on The Hotel Industry’s Performance; International Journal of Hospitality Management 63 (2017) 22– 32;
[15] Omollo, P. A., Effect of motivation on employee performance of commercial banks in Kenya: A case study of Kenya Commercial Bank in Migori County. International Journal of Human Resource Studies.5(2) (2015) 87-103
[16] Organ, D.W., Organizational Citizenship Behavior: The Good Soldier Syndrome. Lexington, MA: Lexington Books.
[17] Podsakoff, P. M., Ahearne, M., &MacKenzie, S. B., Organizational citizenship behavior and the quantity and quality of work group performance. Journal of Applied Psychology, 82 (1988) (1997) 262-270.
[18] Prawirosentono., Manajemen Sumber Daya Manusia, Kebijakan Kinerja Karyawan, BPFE, Yogyakarta., (2009).
[19] Puspita, R, Dyah.,PengaruhKomitmenOrganisasi, KepuasanKerja Dan BudayaOrganisasiTerhadap Organizational Citizenship Behavior (OCB) Studipada PT. PlasaSimpang Lima Semarang. JurnalIlmiahDinamikaEkonomi Dan Bisnis.1(1) (2013).Robbins, Stephen. 2006. Essentials of Organizational Behaviour. New Jersey: Prentice-Hall,
[20] Robbins, Stephen P. & Timothy A. Judge., Organizational Behavior. 13 Three Edition, USA: Pearson International Edition, Prentice -Hall., (2009).
[21] Sambasivan, Md Zabid Abdul Rashid Murali dan Juliana Johari., The Influence of Corporate Culture and Organizational Commitment on Performance, Journal of Management Development, 22(8) (2003).
[22] Syauta, Jack Henry; Troena, EkaAfnan; Margono, Setiawan, Margono; Solimun,.The Influence of Organizational Culture, Organizational Commitment to Job Satisfaction and Employee Performance (Study at Municipal Waterworks of Jayapura, Papua Indonesia)., International Journal of Business and Management Invention, 1(1) (2012) 69-76
[23] Sudarma, K.,Analisiskesejahteraanberbasiskinerjamelalui Competency dan organizational citizenship Behavior (OCB) padatenagaadministrasipada Universitas Negeri Semarang (UNNES). Dinamika Sosial Ekonomi.7(1) (2011) Nomor.
[24] Warsito, B., Pengaruh Budaya Organisasi Dan Lingkungan Kerja Terhadap Organizational Citizenship Behavior, Motivasi Dan Kinerja (Survey Pada Karyawan Hotel Berbintang di Kota Malang dan Batu). Jurnal Ekonomi Modernisasi, 4(2) 83-96.
[25] Yusuf, R. Mardiana, Nurdjannah, H, Anis., E, Syamsul Bahri, and Antonius, S. 2012. The Antecedents of Employee‟s Performance: Case Study of Nickel Mining‟s Company, Indonesia. Journal of Business and Management, 2, 22-28
[26] Zameer, Hashim, Shehzad Ali, WaqarNisar and Muhammad Amir. 2014. The Impact Of The Motivation on The Employee’s Performance in Beverage Industry Of Pakistan. Journal Of Academic Research in Accounting, Finance and Management Sciences, 4(1) 293-298.