Frontline Personnel Knowledge Sharing and Transfer (PT. Wahana Ottomitra Multiartha, Tbk.)

International Journal of Computer Science and Engineering

© 2016 by SSRG - IJCSE Journal

Volume 3 Issue 8

Year of Publication : 2016

Authors : Mochammad Iswan Perangin-angin, Muslim, Andysah Putera Utama Siahaan

10.14445/23488387/IJCSE-V3I8P125

How to Cite?

Mochammad Iswan Perangin-angin, Muslim, Andysah Putera Utama Siahaan, "Frontline Personnel Knowledge Sharing and Transfer (PT. Wahana Ottomitra Multiartha, Tbk.)," SSRG International Journal of Computer Science and Engineering , vol. 3,  no. 8, pp. 29-32, 2016. Crossref, https://doi.org/10.14445/23488387/IJCSE-V3I8P125

Abstract:

At the moment the service is a matter that could be considered to determine the relevant performance of a company. Society in general demand for a given service can satisfy. PT Wahana Ottomitra Multiartha, Tbk is one of the leading finance companies in Indonesia. In operational activities related to improving the integrity of the service, then the PT. WOM Finance applies based services front line or better known as customer service. PT. WOM Finance has implemented knowledge management (Knowledge Management / KM) in organizational systems. In this paper, the authors try to develop several models of knowledge sharing on the environment front line in the PT. Wahana Ottomitra Multiartha, Tbk. Knowledge sharing process is more directed to the front line of new officers who still lack experience in the field. The changing the method of knowledge sharing is expected to produce some changes that lead to better conditions. One of the results of this research is it can reduce the length of time communicating among the old and new frontline personnel.

Keywords:

Data mining, Classification , Naïve bayes, C4.5

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