An Overview of Generative Artificial Intelligence based Einstein GPT for Salesforce

International Journal of Computer Science and Engineering

© 2024 by SSRG - IJCSE Journal

Volume 11 Issue 2

Year of Publication : 2024

Authors : Saiteja Prasad Chatrati

10.14445/23488387/IJCSE-V11I2P102

How to Cite?

Saiteja Prasad Chatrati, "An Overview of Generative Artificial Intelligence based Einstein GPT for Salesforce," SSRG International Journal of Computer Science and Engineering , vol. 11,  no. 2, pp. 14-19, 2024. Crossref, https://doi.org/10.14445/23488387/IJCSE-V11I2P102

Abstract:

In the last decade, we have seen artificial Intelligence improve at performing tasks that we previously believed could only be performed by humans. This has inspired us to envision a utopian, artificial intelligence-filled future that is still far away. However, with the inception of ChatGPT in early 2023, researchers started believing that the future had already arrived. Suddenly, artificial Intelligence is responding to complex queries that appear to have been written by a human. GPT, created by OpenAI, is a generative pre-trained transformer that writes coherent paragraphs by assuming the meaning of each new word as it appears in a sentence. This incredible predictive power of generative AI is also now available for customer relationship management. Salesforce has built its own GPT called Einstein GPT, which is integrated directly with Salesforce to help users find answers to their daily problems. This paper provides an overview of the applications, benefits, future trends, and challenges of Einstein GPT. This paper will also cover how Einstein GPT should be used ethically.

Keywords:

Artificial Intelligence, Cloud Computing, Generative AI, Generative pre-trained transformer, Salesforce.

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