The Influence of Religiosity, Satisfaction, and Trust of Muzaki on the Commitment of Muzaki to the management of the Baitul Maal Foundation of the State Electricity Company in the perspective of Tawhidi

International Journal of Economics and Management Studies

© 2019 by SSRG - IJEMS Journal

Volume 6 Issue 8

Year of Publication : 2019

Authors : Hascaryo

10.14445/23939125/IJEMS-V6I8P108

How to Cite?

Hascaryo, "The Influence of Religiosity, Satisfaction, and Trust of Muzaki on the Commitment of Muzaki to the management of the Baitul Maal Foundation of the State Electricity Company in the perspective of Tawhidi," SSRG International Journal of Economics and Management Studies, vol. 6,  no. 8, pp. 61-75, 2019. Crossref, https://doi.org/10.14445/23939125/IJEMS-V6I8P108

Abstract:

This study aims to investigate the influence of religiosity, satisfaction and trust muzaki against muzaki commitment to the management of Yayasan Baitul Maal PT PLN (Persero) (PLN YBM) in perspective Tawhidi. This research was conducted at PT PLN (Persero) (PLN) due to the researcher as a former employee of PLN witnessed the development of significant zakat management in PLN.The methodology of this research is quantitative. Sampling through questionnaires with random probability techniques, random sampling. The variables in this study are religiosity, satisfaction, trust and commitment of muzaki. To explain the relationship between these variables analyzed and processed using the Stuctural Equation Model (SEM) with SPSS 11.5 and AMOS 25 software.The results of this study found that muzaki religiosity had a significantly significant effect on muzaki satisfaction, muzaki religiosity also had a significant effect on muzaki's trust and muzaki's commitment but weakly. In addition muzaki satisfaction has a significant effect on muzaki's trust strongly, but does not affect the commitment to YBM PLN. Furthermore, the trust of Muzaki has a strong significant effect on Muzaki's commitment to YBM PLN. From this study it can be found that muzaki satisfaction through mediating muzaki's trust as an intervening variable has a strong significant effect on YBM PLN. Likewise, muzaki religiosity through mediation of muzaki satisfaction and muzaki's trust as an intervening variable significantly influences the commitment of muzaki to YBM PLN. In this study it was also found that muzaki religiosity had a strong significant influence on muzaki satisfaction, meaning that knowledge affected muzaki satisfaction, meaning that knowledge affects muzaki satisfaction. This can be an input for administrators to be consistent and improve education about zakat, especially professional zakat to muzaki, among others through lectures on dzhuhur prayer, Friday sermons or zakat classes. Apart from that it is a necessity to maintain muzaki's satisfaction, which is very influential on muzaki's trust so that he finally committed to YBM PLN. The existence of zakat that has not been channeled is a signal for the management to improve distribution performance.By looking at the results of this study, it is expected to provide information and insight for YBM PLN management in social roles in the community through its programs namely da'wah, economic empowerment, natural disaster assistance, health services, and education, and can contribute theories in the fields of management and behavior zakat muzaki.

Keywords:

Muzaki religiosity, muzaki satisfaction, muzaki trust, muzaki commitment, YBM PLN.

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