Passenger Satisfaction towards Services of Public Transportation: Butwal – Bhairahawa

International Journal of Economics and Management Studies

© 2019 by SSRG - IJEMS Journal

Volume 6 Issue 11

Year of Publication : 2019

Authors : Mrs.Sunita Thapa Bhattarai

10.14445/23939125/IJEMS-V6I11P104

How to Cite?

Mrs.Sunita Thapa Bhattarai, "Passenger Satisfaction towards Services of Public Transportation: Butwal – Bhairahawa," SSRG International Journal of Economics and Management Studies, vol. 6,  no. 11, pp. 29-33, 2019. Crossref, https://doi.org/10.14445/23939125/IJEMS-V6I11P104

Abstract:

This study aims to evaluate the passenger satisfaction towards services of public transportation which is one major issue in present public transportation system. The research design used in this study is descriptive and inferential statistics. This study is based on primary source of data, structured questionnaire has been carried out during August and September 2019. Population of this study includes the entire passenger using public transportation. Purposive convenient sampling method was adopted to collect the sample data. 105 structured questionnaires were distributed to the
respondent. Among them only 92 were returned with 87.6% response rate. The satisfaction level of services is evaluated with 11 parameters viz. comfort, cleanliness, access for various disable people, access for children and old aged people, availability of timetable and route information, seating
arrangement and space for standing, fare, behavior of conductor, driver and passenger, and speed. Data processing is done with the help of a SPSS.
Frequency tables and paired samples test is used to make comparison of different groups of the respondents and mode of transportation. Result shows that the service provided by micro bus is better than that of a/c bus but the passenger were more satisfied by the service of a/c bus.

Keywords:

ConsumerSatisfaction, Public Transportation, Likert Scale, Paired Sample Statistics.

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