The Influence of Outcome Expectation And Coworker Support On Innovative Work Behavior Mediated By Creative Self Efficacy

International Journal of Economics and Management Studies

© 2020 by SSRG - IJEMS Journal

Volume 7 Issue 7

Year of Publication : 2020

Authors : Ade Maria Ulfah R.S., Ida Bagus Ketut Surya

10.14445/23939125/IJEMS-V7I7P111

How to Cite?

Ade Maria Ulfah R.S., Ida Bagus Ketut Surya, "The Influence of Outcome Expectation And Coworker Support On Innovative Work Behavior Mediated By Creative Self Efficacy," SSRG International Journal of Economics and Management Studies, vol. 7,  no. 7, pp. 80-87, 2020. Crossref, https://doi.org/10.14445/23939125/IJEMS-V7I7P111

Abstract:

The purpose of this study is to determine the influence of outcome expectation and coworker support on innovative work behavior with creative self-efficacy as the mediator. The study was conducted on PT PLN (Persero)’s main distribution unit in Bali, with a total population of 239 employees and a total sample of 153 respondents, who were selected using the simple random sampling method. The data were collected using the modified Likert scale questionnaire. The data was then analyzed using the structural equation modeling (SEM) with the partial least square approach. This research revealed two main results. First, while it is fully mediated by creative self-efficacy, outcome expectation has a positive influence on the innovative work behavior of employees. Second, with the full mediation of creative self-efficacy, coworker support has a positive influence on the innovative work behavior of employees. The research findings imply that to improve the innovative behavior of employees, firms must always try to fulfill their expectations and stimulate coworker support to improve the employees’ creative self-efficacy, which also leads to an increase in their creative work behavior.

Keywords:

Innovative Work Behavior, Coworker Support, Creative Self-efficacy, and Outcome Expectation.

References:

[1] Abdullah, N., Wahab, E., & Shamsuddin, A., Creative self-efficacy, Innovative Work Behavior, and job performance among selected manufacturing employees. The Journal of Social Sciences Research, 5(2) (2019) 291-297.
[2] Abramson, L., Garber, J., & Seligman, M., Learned helplessness in humans: An attributional analysis. Dalam J. Garber, & M. Seligman, Human Helplessness. New York: New York: Academic Press (1980) 3-35.
[3] Amabile, T., Creativity and innovation in organizations. Boston: Harvard Business School (1996).
[4] Anderson, N., & West, M., Measuring climate for work group innovation: Development and validation of the team climate inventory. Journal of Organizational Behaviour, 19 (1998) 235–258.
[5] Anderson, N., de Dreu, C., & Nijstad, B., The routinization of innovation research: A constructively critical review of the state-of-the-science. Journal of Organization Behavior, 25(2) (2004) 147-173, DOI: 10.1002/job.236.
[6] Attiq, S., Wahid, S., Javaid, M., Kanwal, M., & Shah, H., The impact of employees' core self-evaluation personality trait, management support, co-worker support on job satisfaction, and Innovative Work Behavior. Pakistan Journal of Psychological Research, 32(1) (2017) 247-271.
[7] Babakus, E., Cravens, D., Johnston, M., & Moncrief, W., Examining the Role of organizational variables in the salesperson job satisfaction model. Journal of Personal Selling & Sales Management, 16(3) (1996) 33-46, DOI: 10.1080/08853134.1996.10754062.
[8] Babin, B., & Boles, J., The effects of perceived co-worker involvement and supervisor support on service provider role stress, performance and job satisfaction. Journal of Retailing, 72(1) (1996) 57–75. https://doi.org/10.1016/S0022-4359(96)90005-6.
[9] Baer, M., Oldham, G., Jacobsohn, G., & Hollingshead, A., The personality composition of teams and creativity: The moderating role of team confidence. The Journal of Creative Behavior, 42 (2008) 255-282.
[10] Bakker, A., & Demerouti, E., The job demands‐resources model: State of the art. Journal of Managerial Psychology, 22(3) (2007) 309-328. https://doi.org/10.1108/02683940710733115.
[11] Bandura, A., self-efficacy: Towards a unifying theory of behavioral change. Psychological Review, 84 (2) (1977) 191-215.
[12] Bandura, A., Social foundations of thought and action: A social cognitive theory. Englewood Cliffs: Prentice-Hall (1986).
[13] Bandura, A., Social cognitive theory. In P. A. M. Van Lange, A. W. Kruglanski, & E. T. Higgins (Eds.), Handbook of theories of social psychology. Sage Publications Ltd (2012).
[14] Bandura, A., & Schunk, D., Cultivating competence, self-efficacy, and intrinsic interest through proximal self-motivation. Journal of Personality and Social Psychology, 41(3) (1981) 586-598.
[15] Bandura, A., & Walters, R., Social learning theory. Englewood Cliffs, NJ: Prentice-Hall (1977).
[16] Bandura, A., Adams, N. E., & Beyer, J., Cognitive processes mediating behavioral change. Journal of Personality and Social Psychology, 35 (1977) 125-139.
[17] Bandura, A., Adams, N. E., Hardy, A., & Howells, G. N. Tests of the generality of self-efficacy theory. Cognitive Therapy and Research, 4 (1980) 39-66.
[18] Baron, R., & Byrne, D., Social Psychology (9th ed). Massachusetts: Pearson Education Company (2000).
[19] Beghetto, R., Creative self-efficacy: Correlates in middle and secondary students. Creativity Research Journal, 18(4) (2006) 447-457.
[20] Betz, N., & Hacket, G., Career self-efficacy theory: Back to the future. Journal of Career Assessment, 14(1) (2006) 3-11, doi:10.1177/1069072705281347.
[21] Binnewies, C., & Gromer, M., Creativity and innovation at work: the role of work characteristics and personal initiative. Psichotema, 24(1) (2012) 100-105.
[22] Blanchard, P., & Thacker, J., Effective training: Systems, strategies and practices, 3rd Edition. Upper Saddle River, NJ: Pearson (2007).
[23] Carlson, D., & Perrewe, P., The Role of Social Support in the Stressor-strain relationship: An examination of work-family conflict. Journal of Management, 25(4) (1999)  513-540, doi:10.1177/014920639902500403.
[24] Carmeli, A., & Schaubroeck, J., The influence of leaders' and other referents' normative expectations on individual involvement in creative work. The Leadership Quarterly, 18(1) (2007) 35–48. https://doi.org/10.1016/j.leaqua.2006.11.001.
[25] Cefis, E., & Marsili, O., Survivor: The role of innovation in firm's survival. Research Policy, 35 (2006) 626-641.
[26] Chen, Y., & Felley, T., Social support, social strain, loneliness, and well-being among older adults: An analysis of the health and retirement study. Journal of Social and Personal Relationships, 31(2) (2013) 141-161, DOI: 10.1177/0265407513488728.
[27] Cho, V., Cheng, T., & Hung, H., . Continued usage of technology versus situational factors: an empirical analysis. Journal of Engineering and Technology Management, 26(4) (2009) 264–284.
[28] Cingoz, A., & Akdogan, A., An empirical examination of performance and image Outcome Expectation as determinants of innovative behavior in the workplace. Procedia Social and Behavioral Sciences, 2 (2011) 847-853.
[29] Cummings, A., & Oldham, G., Enhancing creativity: Managing work contexts for the high potential employee. California Management Review, 40(1) (1997) 22-38, DOI: 10.2307/41165920.
[30] de Jong, J., & den Hartog, D.,. How leaders influence employee's Innovative Work Behavior. European Journal of Innovation Management, 10 (1) (2007) 41-64.
[31] DeRue, D., & Morgenson, F., Stability and change in person-team and person-role fit over time: The effects of growth satisfaction, performance, and general self-efficacy. Journal of Applied Psychology, 92(5) (2007) 1242-1253.
[32] Dorner, N., Innovative Work Behavior: The roles of employee expectations and effects on job performance (disertasi). Germany: School of Management, Economics, Law, Social Sciences and International Affairs, University of St. Gallen (2012).
[33] Dugosh, .., Paulus, P., Roland, E., & Yang, H., Cognitive stimulation in brainstorming. Journal of Personality and Social Psychology, 79(5) (2000) 722-735, DOI: 10.1037//0022-3514.79.5.722.
[34] Field, A., Discovering statistic using SPSS 3rd Edition. SAGE Publication (2009).
[35] Ford, C., A theory of individual creative action in multiple social domains. Academy of Management Review, 21(4) (1996) 1112-1142, DOI: 10.2307/259166.
[36] Fuller, J., Marler, L., & Hester, K,. Promoting felt responsibility for constructive change and proactive behavior: Exploring aspects of an elaborated model of work design. Journal of Organizational Behavior, 27(8) (2006) 1089-1120.
[37] George, J., & Zhou, J., When openness to experience and conscientiousness are related to creative behavior: An interactional approach. Journal of Applied Psychology, 86(3) (2001) 513-524.
[38] Gist, M., & Mitchell, T., Self-efficacy: A theoretical analysis of its determinants and malleability. Academy of Management Review, 17 (2) (1992) 183-211.
[39]  Gong, Y., Huang, J.-C., & Farh, J.-L., Employee learning orientation, transformational leadership, and employee creativity: The mediating role of employee creative self-efficacy. Academy of Management Journal, 52(4) (2009) 765-778.
[40] Hammond, M., Neff, N., Farr, J., & Schwall, A., Predictors of individual-level innovation at work: A meta-analysis. Psychology of Aesthetics Creativity and the Arts, 5(1) (2011) 90-105, DOI: 10.1037/a0018556.
[41] Human Resource Management International Digest., Great expectations: Recruiting and retaining the Millennial generation.  24(2)  (2016) 32 – 35
[42] Hunter, S., & Cushenbery, L., Leading for Innovation: Direct and Indirect Influences. Advances in Developing Human Resources, 13 (2011) 248-265.
[43] Jansen, O., Job demands, perceptions of effort-reward fairness and innovative work behavior. Journal of Occupational and Organizational Psychology, 73 (3) (200) 287-302.
[44] Jassawalla A., & Sashittal H., How and why Millennials are initiating conflict in vertical dyads and what they are learning: A two-stage study. International Journal of Conflict Management, 28(5) (2017) 644-670.
[45] Jiang, W., & Gu, Q., Leader creativity expectations motivate employee creativity: A moderated mediation examination. The International Journal of Human Resource Management, 28(5) (2017) 724-729.
[46] Kanter, R., When a thousand flowers bloom: structural, collective and social conditions for innovation in the organization. Research in Organizational Behavior, 10 (1988) 169-211.
[47] Karatepe, O., Haktanir, M., & Yorganci, I., The impacts of core self-evaluations on customer-related social stressors and emotional exhaustion. The Service Industries Journal, 30(9) (2010) 1565-1579, DOI: 10.1080/0264206080262676.
[48] Kirsch, I., Efficacy expectations or response predictions: The meaning of efficacy ratings as a function of task characteristics. Journal of Personality and Social Psychology, 42 (1982) 132-136.
[49] Kleysen, R., & Street, C., Toward a multi-dimensional measure of individual innovative behavior. Journal of Intellectual Capital, 2(3) (2001) 284-296.
[50] Kossek, E., Pichler, S., Bodner, T., & Hammer, L., Workplace social support and work-family conflict: A meta-analysis clarifying the influence of general and work-family-specific supervisor and organizational support. Personnel Psychology 64(2) (2011) 289-313 DOI: 10.1111/j.1744-6570.2011.01211.x.
[51] Lahey, B., Psychology: An Introduction, 9th edition. New York: The McGraw-Hill Companies (2007).
[52] Lancaster, L., & Stillman, D., When generation collides. Who they are, Why they clash, How to solve the generational puzzle at work. New York, Collins Business (2002).
[53] Lee, C., & Bobko, P., Self-efficacy beliefs: Comparison of five measures. Journal of Applied Psychology, 79(3) (1994)  364-369.
[54] Lent, R., Ireland, G., Penn, L., Morris, T., & Sappington, R.M, Sources of self-efficacy and outcome expectations for career exploration and decision making: A test of the social cognitive model of career slef management. Journal of Vocational Behavior, 99 (2017) 107-117.
[55] Madjar, N., The Contributions of different groups of individuals to employees' creativity. Advances in Developing Human Resources, 7(2) (2005) 182-206.
[56] Malik, M., Butt, A., & Choi, J., Rewards and employee creative performance: Moderating effects of creative self-efficacy, reward importance, and locus of control. Journal of Organizational Behavior, 36 (2015) 59-74.
[57] Margono., Metode penelitian pendidikan. Bandung : Pustaka Setia (2010).
[58] Mastrolia, Stacy A., & Willits D Stephen., Millennials: What Do We Really Know About Them? In Advances in Accounting Education: Teaching and Curriculum Innovations,  (2015) 45-72.
[59] Melhem, B., Zeffane, R., & Albaity, M., Determinants of employees’ innovative behavior. International Journal of Contemporary Hospitality Management, 30(3) (2018). 
[60] Bani-Melhem, S., Zeffane, R., & Albaity, M., Determinants of employees’ innovative behavior. International Journal of Contemporary Hospitality Management, 30(3) (2018) 1601–1620. doi:10.1108/ijchm-02-2017-0079 .
[61] Messman, G., & Mulder, R., Development of a measurement instrument for innovative work behavior as a dynamic and context-bound construct. Human Resources Developmental International, 15(1) (2012) 43-59, doi: https://doi.org/10.1080/13678868.2011.646894.
[62] Moreno F. Madrigal, Lafuente G. Jaime 2, Carreón Á. Fernando  & Moreno M. Salvador., The Characterization of the Millennials and Their Buying Behavior. International Journal of Marketing Studies;  9(5) (2017).
[63] Ng, S. Eddy., & Parry, E., Multigenerational Research in Human Resource Management, 34 (2016) 1-41 doi: 10.1108/S0742-730120160000034008
[64] Nijman, D., Nijhof, W., Wognum, A., & Veldkamp, B. Exploring differential effects of supervisor support on transfer of training. Journal of European Industrial Training, 30 (2006) 529-549.
[65] Mohammed MERI, Taher ALKHALAF, The Role of Passion -Preneurs In The Creativity And Performance of Enterprises SSRG International Journal of Economics and Management Studies 6(12) (2019).
[66] Nisula, A., & Kianto, A., The antecedents of individual innovative behavior in temporary group innovation. Creativity and Innovation Management, (2015) 1-14.
[67] Niu, H., Investigating the effects of self-efficacy on foodservice industry employees’ career commitment. International Journal of Hospitality Management, 29(4) (2010) 743-750, DOI: 10.1016/j.ijhm.2010.03.006.
[68] Pajares, F., & Valiante, G., Gender differences in writing motivation and achievement of middle school students: A function of gender orientation? Contemporary Educational Psychology, 26 (2001) 366-381.
[69] Phelan, S., & Young, A., Understanding creativity in the workplace: An examination of individual styles and training in relation to creative confidence and creative self‐leadership. The Creative Behaviour Journal, 37(4) (2003) 266-281, doi: 10.1002/j.2162-6057.2003.tb00994.x.
[70] Piercy, F., & Morgan, N., Mission analysis: An operational approach. Journal of General Management, 19 (1994) 1-19.
[71] Podsakoff, P., Ahearne, M., & MacKenzie, S., Organizational citizenship behavior and the quantity and quality of workgroup performance. Journal of Applied Psychology, 82 (1997) 262-270.
[72] Powers, E., Organizational mission statement guidelines revisited. International Journal of Management & Information Systems, 16 (2012) 281-290.
[73] Prieto, I., & Perez-Santana, M., Managing Innovative Work Behavior: The role of human resource practices. Personnel Review, 43(2) (2014) 184-208.
[74] Richter, A. W., Hirst, G., van Knippenberg, D., & Baer, M., Creative self-efficacy and individual creativity in team contexts: Cross-level interactions with team informational resources. Journal of Applied Psychology, 97(6) (2012) 1282–1290.
[75] Rousseau, V., & Aubé, C., Social support at work and affective commitment to the organization: the moderating effect of job resource adequacy and ambient conditions. Journal of Social Psychology, 150(4) (2010) 321-340, https://doi.org/10.1080/00224540903365380.
[76] Sajiwo, B., Budaya inovasi ditinjau dari persepsi terhadap kepemimpinan. Jurnal Online Psikologi, 3(1) (2015) 19.
[77] Santrock, J., Life span development (11th ed.). New York: McGraw-Hill Higher Education (2008).
[78] Sarstedt, M., Ringle, C., & Hair, J., Partial least squares structural equation modeling. Heidelberg: Springer (2017).
[79] Schaufeli, W., & Bakker, A., Job demands, job resources, and their relationship with burnout and engagement: A multi-sample study. Journal of Organizational Behavior, 25(3) (2004) 293-315, DOI: 10.1002/job.248.
[80] Schepers, P., & van den Berg, P., Social factors of work environment creativity. Journal of Business and Psychology, 21(3) (2007) 407-428, DOI: 10.1007/s10869-006-9035-4.
[81] Schunk, D., & Pintrich, P., Motivation in education: Theory, research & applications, Ch. 3. Englewood Cliffs: Prentice-Hall (1996).
[82] Seligman, E., & Csikszentmihalyi, M., Positive psychology: An introduction. American Psychologist 55(1) (2000) 5-14.
[83] Subana, M., Dasar – dasar penelitian ilmiah. Bandung: Pustaka Setia (2011).
[84] Sugiyono., Metode penelitian kuantitatif kualitatif dan r&d. Bandung: Alfabeta (2015).
[85] Supriatna, M., The role of Creative Self Efficacy to increase researcher's Innovative Work Behavior. International Journal of Academic Research in Business and Social Sciences, 9(9) (2019) 846-859.
[86] Taggar, S., Individual creativity and group ability to utilize individual creative resources: A multilevel model. . The Academy of Management Journal 45(2) (2002) 315-330, DOI: 10.2307/3069349.
[87] Taiwo, A., Lawal, F., & Agwu, M., Vision and mission in the organization: Myth or heuristic device? The International Journal Of Business & Management, 4(3) (2016) 127-134.
[88] Taylor, S., Health psychology (3rd ed.). Singapore: McGraw-Hill (1995).
[89] Tierny, P., & Farmer, S., Creative self-efficacy development and creative performance over time. Journal of Applied Psychology 96(2) (2010) 277-293.
[90] Unsworth, K., Unpacking creativity. Academy of Management Review, 26 (2) (2001)  289-297.
[91] Van de Ven, A., Central problems in the management of innovation. Management Science, 32(5) (1986) 590-607.
[92] Vroom, V. Work and motivation. New York, Wiley (1964).
[93] West, M., & Farr, J., Innovation at work: Psychological perspectives. Social Behavior, 4 (1989) 15-30.
[94] Williams, D., Outcome expectancy and self-efficacy: Theoretical implications of an unresolved contradiction. Personality and Social Psychology Review, 14(4) (2010) 417-425.
[95] Wiyono, G., Merancang penelitian bisnis dengan alat analisis SPSS 17.0 & SmartPLS 2.0. Yogyakarta: UPP STIM YKPN (2011).
[96] Wood, R., & Bandura, A., Social cognitive theory of organizational management. Academy of Management Review, 14(3) (1989) 361-384.
[97] Yuan, F., & Woodman, R., Innovative behavior in the workplace: The role of performance and image outcome expectations. Academy of Management Journal, 53 (2) (2010) 323-342.
[98] Zhou, J., & George, J., When Job Dissatisfaction Leads To Creativity: Encouraging The Expression Of Voice. Academy of Management Journal, 44(4) (2001) 682-696.