Application of the DeLone and McLean Model to Fintech P2P Lending Users during the Covid-19 Pandemic

International Journal of Economics and Management Studies

© 2022 by SSRG - IJEMS Journal

Volume 9 Issue 7

Year of Publication : 2022

Authors : Ni Kadek Ria Fitriani, I Gusti Ngurah Agung Suaryana

10.14445/23939125/IJEMS-V9I7P104

How to Cite?

Ni Kadek Ria Fitriani, I Gusti Ngurah Agung Suaryana, "Application of the DeLone and McLean Model to Fintech P2P Lending Users during the Covid-19 Pandemic," SSRG International Journal of Economics and Management Studies, vol. 9,  no. 7, pp. 23-36, 2022. Crossref, https://doi.org/10.14445/23939125/IJEMS-V9I7P104

Abstract:

Fintech lending as a digital-based financial service plays an important role as an easy source of funding to help people amid financial difficulties during the Covid-19 pandemic. Data from the Financial Services Authority shows a significant increase in the accumulation of fintech lending in 2020, reaching IDR 35 trillion with an annual growth of 135 percent. This study provides empirical evidence regarding applying the DeLone and McLean Model to fintech lending users. The research location is Denpasar City, with a total population of the entire population of Denpasar City. The sample was determined using a non-probability sampling technique, namely snowball sampling, to obtain a sample of 100 people. Data was collected using a survey approach, and this research instrument was a questionnaire measured using a Likert scale. Data analysis was performed using the PLS method. The results showed that of the 9 hypotheses, 3 were rejected and 6 were accepted. The DeLone and McLean information system success model is not yet fully validated. This finding is useful for fintech lending service providers due to factors that increase the use and satisfaction of fintech lending users. For further researchers, the results of this study can be used as a reference for future research development.

Keywords:

Fintech lending, DeLone and McLean model, Covid-19 pandemic.

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