A proposed framework for service quality dimensions in health sector with special reference to Jammu and Kashmir
| International Journal of Humanities and Social Science |
| © 2016 by SSRG - IJHSS Journal |
| Volume 3 Issue 6 |
| Year of Publication : 2016 |
| Authors : Ather Sidiq Zarger and Prof. M.F.Lala |
10.14445/23942703/IJHSS-V3I6P102
How to Cite?
Ather Sidiq Zarger and Prof. M.F.Lala, "A proposed framework for service quality dimensions in health sector with special reference to Jammu and Kashmir," SSRG International Journal of Humanities and Social Science, vol. 3, no. 6, pp. 4-8, 2016. Crossref, https://doi.org/10.14445/23942703/IJHSS-V3I6P102
Abstract:
with the increase in competition and purchasing power of customers, efforts are being made to attract customers/patients by providing quality service in hospitals. In order to assess the quality parameters of hospitals, a suitable literature review was done in order to propose a framework for such a study in the hospitals of Jammu and Kashmir State. The scope of the study may be enormous as hardly any research has been carried out in Jammu and Kashmir with regard to this perspective. With this perspective in mind, the main objective of the paper is to explore the service quality dimensions from the patient’s point of view.
Keywords:
This perspective in mind, the main objective of the paper is to explore the service quality dimensions from the patient’s point of view.
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