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SLA: A Comprehensive Survey

International Journal of Computer Science and Engineering
© 2015 by SSRG - IJCSE Journal
Volume 2 Issue 8
Year of Publication : 2015
Authors : Gagandeep Kaur
10.14445/23488387/IJCSE-V2I8P101

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How to Cite?

Gagandeep Kaur, "SLA: A Comprehensive Survey," SSRG International Journal of Computer Science and Engineering , vol. 2,  no. 8, pp. 1-6, 2015. Crossref, https://doi.org/10.14445/23488387/IJCSE-V2I8P101

Abstract:

To organize and bring together resource providers and consumers in cloud environment to meet a common goal, support for negotiation is required to set up an agreement that clearly states the QoS necessary, limitations on resource utilization and penalties during violation of the objective. In this paper we discuss SLA foundations with use cases. We also propose SLA lifecycle in detail with eight steps which gives more detailed and comprehensive finegrained information.

Keywords:

SLA, customer satisfaction, negotiation, penalties.

References:

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