Mothers’ Satisfaction With Nursing Care Received By Pediatric Patients In A Tertiary Hospital In South-South Nigeria

International Journal of Nursing and Health Science

© 2020 by SSRG - IJNHS Journal

Volume 6 Issue 2

Year of Publication : 2020

Authors : Ofonime G. Otokwala, Evans Peretomode, Eunice Udo-Peretomode, Elizabeth N. Amadi, Faith C. Diorgu

10.14445/24547484/IJNHS-V6I2P106

How to Cite?

Ofonime G. Otokwala, Evans Peretomode, Eunice Udo-Peretomode, Elizabeth N. Amadi, Faith C. Diorgu, "Mothers’ Satisfaction With Nursing Care Received By Pediatric Patients In A Tertiary Hospital In South-South Nigeria," SSRG International Journal of Nursing and Health Science, vol. 6,  no. 2, pp. 27-33, 2020. Crossref, https://doi.org/10.14445/24547484/IJNHS-V6I2P106

Abstract:

This study assessed mothers’ satisfaction with nursing care in pediatric wards of a tertiary facility in South-south Nigeria. The descriptive cross-sectional study design was adopted. A total of 115 mothers who met the inclusion criteria were conveniently recruited for the study, and data were obtained using a validated self-structured questionnaire with a reliability coefficient of 0.75. Data collected were coded, entered, and analyzed using Statistical Product and Service Solution (SPSS) version 23.0, and results were summarized using descriptive statistics. Associated factors were identified using the chi-square test at a 0.05 level of significance. Findings showed that the majority of the respondents were between 35 – 44years, had 3 – 4 children, 46(40.0%) had tertiary education, 41(35.7%) are civil servants. Findings on general satisfaction with nursing care showed that the majority of the respondents, 69(58.3%), were partially satisfied, 44(38.3%) were very satisfied, while just 4(3.5%) claimed they were not satisfied at all. Over 70% of the respondents identified trustworthiness, good sense of teamwork, an exhibition of group cohesion, skill, and professionalism as qualities of the nurses influencing their satisfaction with nursing care. Educational status (p = 0.00) and occupation (p = 0.00) were significantly associated with mothers’ satisfaction with nursing care. Mothers were satisfied with nursing care. Efforts should be made to improve the areas with the least satisfaction, such as information accessibility.

Keywords:

Paediatric, Nursing care, Satisfaction, Mothers, Factors

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